The Big Four: Prepare for Disaster!

Natural disasters can occur anytime, anywhere with little or no warning.

Flood.

Earthquake.

Tornado.

Sinkhole.

While we can’t prevent a natural disaster, we can prepare and attempt to protect property and possessions from the forces of Mother Nature.

If you only read one line on this page, read this: Homeowners insurance does not cover flood!  


Flood insurance is available through only 60 insurance companies who participate in the National Flood Insurance Program (NFIP) in 22,000 communities across the US.  Oak Ridge is one of those communities.  Flood insurance covers overflow of inland water (lakes, rivers); pooling or runoff of surface water from any source (rain); collapse of land along a body of water due to wave or water currents; and mudflow.  Yes, mudflow – if your house is on a hill, you may still need flood insurance!

In fact, the NFIP reports that more than 20% of their claims come from outside the high-risk areas. Federal assistance may only be available to those without flood insurance if the president declares a disaster. However, that assistance is not free – it comes in the form of either a USBA loan (which must be paid back) or a FEMA disaster grant (which averages about $5,000 per household). In addition, many people do not meet the strict eligibility requirements, so they do not qualify for either option.

The average flood insurance claim is around $30,000.

Keep in mind, there is typically a 30-day waiting period for coverage to begin after a policy takes effect.  A flood policy covers the building, its foundation, electrical, plumbing, heating & air systems, hot water heaters, appliances, permanently installed carpeting, etc. Contents coverage can also be purchased.  Premiums are based on the property location, so high-risk areas will have higher premiums while low to moderate risk areas may qualify for the Preferred Risk program.


Earthquakes happen in our area more often than anywhere else in the US! Most are small, but in 1973, Maryville had a 4.7 magnitude quake and in 1913, Knoxville had a 5.9.  Earthquake coverage is not automatically included in a Homeowners policy, and some insurance companies do not offer the coverage at all. After an earthquake occurs, there is typically a waiting period before coverage can be purchased.  The deductible is typically a percentage of your dwelling or building limit.

2014 Seismic Hazard Map from usgs.gov

Tornadoes are becoming more common in Tennessee. Since 1979, tornado alley seems to be moving eastward, and one report puts Tennessee in the top 4 of deadliest states for tornadoes.  In 2002, a tornado devastated the Mossy Grove community in Morgan County.  Our area often experiences high winds that down power lines and cause significant property damage. Many insurance companies now offer a separate wind/hail deductible on property policies, with a choice of either one deductible for everything or a higher deductible for wind/hail.

Stock Photo, public domain

Sinkhole coverage is available on property policies in Tennessee – some companies automatically include it while others will add it for an additional premium. Limestone makes up a lot of ground beneath East Tennessee soil, and it is quick to erode with water.

Typically, sinkholes form so slowly that little change is noticeable, but they can form suddenly when a collapse occurs. Such a collapse can have a dramatic effect if it occurs in an urban setting.

usgs.gov
From usgs.gov

Discuss your risk potential and options with your insurance agent before another disaster strikes!  

Our agents are happy to review your policy and confirm your coverage. Give us a call at 865-483-8483.

Content used by permission from original article written by Cyndi Jeffers, CIC, Commercial Lines Specialist at Herron-Connell.

Yes, there’s an App for that! Now what?

What to do with that new app on your phone or tablet?

Small, independent agencies like ourselves are launching apps for their customers’ convenience and to keep up with the big dogs, but figuring out how to effectively use them takes a little research and practice. It isn’t just a download and go situation. A little know-how is helpful.

A screenshot from the our app menu

Millennials and Gen Z’s aren’t the only generational groups using mobile technology every day.

More and more Boomers are using their phones and tablets to store information and manage accounts with apps.

Herron-Connell has made using an app to manage your insurance policies easy.

Okay, so you’ve downloaded the app from either Google Play for Android devices or the App Store for Apple devices. Well done! Now what?

The most sensible first step is to click on the tab labeled, “Getting Started,” and then read each instruction. However, if you’re like me, you wing it and only read the directions after you get lost. Which usually works out okay if you have plenty of time on your hands, but understanding the process before you need to submit a claim will help in the long run. You will probably be under enough stress at the time of an incident that struggling to post photos of the damage is the last thing you need.

We aren’t teaching old dogs new tricks. undefined

Our agents are happy to help every customer, but we are not so willing to add a new driver at midnight. Funny that those administrative tasks usually come to mind just as you lay your head on the pillow. The app is always awake and ready to make changes to your policy, so you can rest easy.

Here’s a link to a short video showing where to begin. https://www.loom.com/share/2406374d7e3b420c9f161e5ec3b25815

Calling All Pickers!

3 Tips to Protect Your Treasure

Your first thought after reading this title indicates your maturity level, whether you are a bluegrass fan, and/or if you are a collector of Americana and watcher of reality television. This post will address the latter, but everyone is welcome to sit a spell. We are talking about collectibles and the first three things to do to protect your buttons.

Political campaign buttons carry sentimental value, but depending on supply and demand (which currently is aplenty), one might fetch a couple of dollars each at best. Many are good for a laugh.

“Abraham Lincoln was the first president to use these items strategically as a campaign tool in the 1860 presidential election. However, the first mass produced and collectible buttons for a presidential campaign started with the McKinley vs Bryan race in 1896.”

Kathleen Moenster, nps.gov

More campaign buttons from the hallowed halls of Herron-Connell
One man's trash is another man's treasure.

Start Here.

#1: Read your insurance policy.

Don’t roll your eyes, you’d be surprised how many people don’t read the fine print. If the terms rider and floater are new to you, definitely call your agent to decipher the lingo and make sure your collection is covered. Your homeowner’s policy covers your stuff to a certain extent, but collectibles, guns, furs, jewelry and art have additional coverage options that are well worth exploring and keeping the values up-to-date.

“Some policies limit coverage of non-household items to a maximum claim amount, usually $500 to $2,000.”

according to Investopedia

Which brings us to #2:

How do you measure its value?

You could. . .

Check recent auction selling prices and pricing guides.

Ask local antique and collectible dealers.

You should. . .

Make an appointment with a professional appraiser. Hourly rates typically run from $150 to $350, depending on experience and accreditation. Appraisers charge by the hour, the piece or total project — never a percentage of the value.

Keep receipts for newer items and any appraisal documents you might have. Appraisal documents may be necessary in order to process a claim and they are time-sensitive.

#3 Make a List, Finally

You may already have a gallery full of photos, or a dedicated Facebook page to your treasures, so you have a head start. Assemble your receipts, appraisals, photos and anything else relevant to the items in a file cabinet (ok), fireproof safe (better) or a bank deposit box (best). It’s like telling a fishing tale, your word won’t cut it without proof.

How could you even begin to describe this fish without photographic evidence?

Introducing…

Herron-Connell Insurance Group is firmly planted and proudly rooted in East Tennessee since 1945.

Picture it–not Sicily, but Oak Ridge, 1945.

The Manhattan Project is no longer top-secret and WWII comes to a victorious end. Honorably discharged from military service, Mr. Herron opens an independent agency with Mr. Connell, aptly named Herron-Connell Insurance.

Same company, fifty years later: Father & son, Steve & Addison Koella, buy the agency and continue the longstanding family tradition of providing personal, commercial, health and life insurance coverage from more than 40 different carriers to the people of Oak Ridge, Anderson, Knox and other counties. Red Williams’ agency joins the family in 2005; O’Kain & Clark in 2015; then Jim Condra & Employee Benefit Solutions of Tennessee come along in 2017.

Herron-Connell Insurance Group is firmly planted and proudly rooted in East Tennessee since 1945.

665 Suite A Emory Valley Road
Oak Ridge, Tennessee 37830
865-483-8483

We offer the same digital services as national companies through our website, social media and a new, free app. If technology isn’t your thing or you prefer to sit and discuss options, we are just down the road. We will be socially distancing for a bit longer, so the office is currently closed to the public, but we are here. As Mike said the other day, this is not the new normal. We look forward to returning to the old normal of hugs and handshakes. Meanwhile…


“Prepare the umbrella before it rains.”

a translation of a Malayan proverb: Sediakan payung sebelum hujan.

In Tennessee, we say, “Grab an umbrella just in case. Better safe than sorry.”

That’s what insurance is. You hope for the best and prepare for the worst. We are here to help you every step of the way, through all sorts of weather. We also say, “If you don’t like the weather, wait ten minutes and it’ll change.”

We saved the best for last!

Meet our agents and the heart of Herron-Connell Insurance Group:

From top left: Billie Layfield, Mike Clark, Frannie Hamrick Middle row: Katie Rymer, Steve Koella, Cyndi Jeffers Bottom row: Susan Anderson, Dan Brown and Hugh Neil.

Herron-Connell Insurance Group
Herron-Connell President, Addison Koella, and his wife, Jennifer Koella, CIO.