Small, independent agencies like ourselves are launching apps for their customers’ convenience and to keep up with the big dogs, but figuring out how to effectively use them takes a little research and practice. It isn’t just a download and go situation. A little know-how is helpful.
Millennials and Gen Z’s aren’t the only generational groups using mobile technology every day.
More and more Boomers are using their phones and tablets to store information and manage accounts with apps.
Herron-Connell has made using an app to manage your insurance policies easy.
Okay, so you’ve downloaded the app from either Google Play for Android devices or the App Store for Apple devices. Well done! Now what?
The most sensible first step is to click on the tab labeled, “Getting Started,” and then read each instruction. However, if you’re like me, you wing it and only read the directions after you get lost. Which usually works out okay if you have plenty of time on your hands, but understanding the process before you need to submit a claim will help in the long run. You will probably be under enough stress at the time of an incident that struggling to post photos of the damage is the last thing you need.
We aren’t teaching old dogs new tricks.
Our agents are happy to help every customer, but we are not so willing to add a new driver at midnight. Funny that those administrative tasks usually come to mind just as you lay your head on the pillow. The app is always awake and ready to make changes to your policy, so you can rest easy.
Here’s a link to a short video showing where to begin. https://www.loom.com/share/2406374d7e3b420c9f161e5ec3b25815
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